Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information in accordance with Jamaica's Data Protection Act.
Our Privacy Commitment
At the OEC, we are committed to safeguarding your privacy and maintaining the highest standards of data protection.
Data Protection Excellence
In today's digital age, the protection of personal data is of paramount importance. This Privacy Notice explains how the Overseas Examinations Commission collects, uses and discloses your personal information, including the types of information we process and the reasons for which we process them. We adhere to stringent data protection regulations and strive to maintain the highest standards of confidentiality and transparency under Jamaica's Data Protection Act.
Information We Collect
We collect various types of information that may identify you as an individual, varying depending on the services you access.
Personal Identifiers
Name, TRN, Name of School, Name of Parent or Guardian
Contact Details
Email Address, Telephone Numbers, Residential Address, Mailing Address
Demographic Details
Date of Birth, Gender, Age, Nationality, Residency, Citizenship
Online Details
IP Address, Operating System, Browser Type, Website Usage Data
Employment Information
Employment History, Dependent Information, Emergency Contact
Banking Information
Bank Name and Branch, Account Number, Account Type
How We Get Your Personal Information
We collect your personal information through various direct and indirect methods to provide our services effectively.
Direct Collection
Most of the personal information we process is provided to us directly by you when you apply for services, speak to us on the phone, contact us through our website, participate in surveys, apply for employment, or attend our events.
Automatic Information Collection
When you visit our website or use our services, we collect information automatically through cookies, including device IP address, browsing patterns, and website usage data to improve your experience.
Recorded Communications
We may collect information from recorded calls made to/from us to facilitate internal organizational needs such as service improvements.
CCTV Systems
We have Closed Circuit Television Systems throughout our locations to ensure the security and safety of our staff, customers and visitors.
Third Party Sources
We may collect personal information about you from third parties such as private educational institutions and government bodies.
How We Use Your Information
We use your personal information for specific purposes that enable us to provide quality services and maintain operational excellence.
To offer, administer and manage the services we provide to you, including transcript requests and providing customer service.
To check your identity and verify the accuracy of the information you provide to us.
To administer our website, our events and for internal operations including data analysis, troubleshooting and testing.
To improve our website to ensure that content is presented in the most effective manner for you and your device.
To ensure adherence to internal controls and external regulatory requirements.
To provide employment and post employment benefits and carry out our obligations in respect of same.
To respond to your requests, inquiries, comments and concerns and provide customer service support.
To send customers alerts, updates, security notifications and administrative communications.
To tell you about services that may be of interest to you including promotional materials and newsletters.
When We Share Your Personal Information
We do not sell or rent your information to anyone and will only share your information where legally permitted.
Within OEC
We may share your personal information with other units or departments within the OEC for the processing purposes outlined in this Notice.
Third Party Service Providers
We may share your information where we outsource processing operations to third party vendors, agents, consultants, and service providers who perform tasks on our behalf under strict confidentiality agreements.
Lawful Basis for Processing
We rely on specific lawful bases for processing your personal information in accordance with data protection laws.
Consent
Your personal information may be processed based on your request or agreement. We will always obtain your clear, informed and freely given consent. You may withdraw your consent at any time.
Contractual Obligation
We may process your personal information in contemplation of entering into a contract with you or to fulfil our existing contractual obligations to you.
Legitimate Interest
We process your personal data to efficiently provide and market our services to you. However, we will not process your data where doing so poses a risk to your rights and freedoms.
Retention of Your Information
We retain appropriate records of your personal information to operate our business and comply with legal obligations.
Retention Policy
We retain appropriate records of your personal information to operate our business and comply with our legal and regulatory obligations. These records are retained for a predefined retention period that may extend beyond the period for which we provide the services to you.
Your Data Protection Rights
Under Jamaica's Data Protection Act, you have specific rights regarding your personal information.
Right to Access
You have the right to be informed whether and to what extent we process your data free of cost. Request and be provided with a copy of your data in a permanent form.
Right to Consent
You have the right to be advised how your personal data will be processed. You also have the right to withdraw your consent at anytime.
Right to Object
You have the right to object to the processing of your personal data in certain situations.
Right to Rectification
If the personal data that we process is incomplete or incorrect, you have the right to request their completion or correction at any time.
Automated Decision Making
You have the right to object to decisions based exclusively on the automated processing of your personal data.
Information Security
We have implemented comprehensive security measures to safeguard your personal information.
Access Point Controls
Firewalls
Encryptions
Anti-Virus Protections
Software Updates
Written Policies
Vulnerability Testing
Limited Access Controls
CCTV Monitoring
How to Exercise Your Rights
You can exercise any of your data protection rights by contacting us using the information provided below.
Simple Process
You may exercise any of these rights available to you by contacting us using the information found in the "Contact Us" section of this notice. We will examine your request and respond to you as quickly as possible and in accordance with the Data Protection Act.
Marketing Communications
Learn about how we communicate with you and how to manage your preferences.
Marketing Preferences
Unless you have indicated that you do not want to hear from us, we will send you relevant marketing information by email or other forms of electronic communication. If you change your mind or you no longer wish to receive this information, it can be removed by contacting us using the information in our "Contact Us" section.
Contact Us
If you have questions about your privacy rights or how we handle your personal information, please contact us.
Get in Touch
Data Protection Unit
OEC Data Protection Officer
6 Manhattan Road
Kingston 5, Jamaica
Tel: (876) 618-3721, Ext 3235
Contact Centre
Telephone: 876-618-3721
Website: www.overseasexams.org.jm
Changes to This Privacy Policy
The OEC reserves the right to reasonably amend this Privacy Policy from time to time to ensure that it accurately reflects the way we collect and use personal information about you. We encourage you to regularly review this policy to understand how we collect and use your personal information and to see any changes that may have occurred. Continued use of our website and services indicates your acknowledgement of periodic updates to this Privacy Policy.